Returns policy

1. Consumer’s right of withdrawal
   The provisions of this article apply only to a customer who, in its capacity as a consumer, concludes an agreement without the simultaneous physical presence of Tuinhuisgoedkoper.nl and the customer.
   Except in the cases excluded by law, the customer has the right to withdraw from the agreement within 14 calendar days of its conclusion, without giving a reason and without payment of a penalty. If the period expires on a Saturday, Sunday or public holiday, it is extended to the following working day.
   The customer may exercise the right of withdrawal by informing Tuinhuisgoedkoper.nl in writing of its decision to withdraw from the agreement. The customer must send this statement to the place of business of Tuinhuisgoedkoper.nl and may use the model withdrawal form for this purpose, which was provided to the customer by Tuinhuisgoedkoper.nl together with these terms and conditions. Use of this model form is not mandatory.
   The right of return no longer applies once the goods ordered have been damaged in any way.
   The customer bears the cost of returning the goods in the event of withdrawal; the initial shipping costs also remain at the customer’s expense.
   If the customer has expressly requested that the works begin during the withdrawal period, the customer bears the cost of the works carried out during that period.
2. Evidence
   a) “In writing” for the purposes of these terms has the meaning given in Article 8.1, 1° of the Civil Code.
   b) Failure to respond within 5 calendar days to a written document sent by Tuinhuisgoedkoper.nl or to other communication is deemed to constitute qualified silence, with the result that the customer definitively accepts the content of that message.
3. Applicable law and competent court
   The contract between the customer and Tuinhuisgoedkoper.nl is governed by Belgian law.
   The obligations under this agreement are deemed to have arisen at the registered office of Tuinhuisgoedkoper.nl.
   Any dispute between the customer and Tuinhuisgoedkoper.nl falls within the exclusive jurisdiction of the courts of the place of the registered office of Tuinhuisgoedkoper.nl.

Annex: withdrawal form
(only complete and return this form if you wish to withdraw from the contract)

To: Tuinhuisgoedkoper.nl
Patersstraat 10
9255 BUGGENHOUT
[email protected]

+32 52 52 30 59

+32 451 03 99 60

I / We () hereby give notice () that I / we () our contract for the sale of the following goods / the supply of the following service () withdraw (*):
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Ordered on ()/received on (): …………………………………………………………………………………………………………..

Name(s) of consumer(s): ……………………………………………………………………………………………………………..

Address of consumer(s):
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Signature of consumer(s) (only if this form is submitted on paper):

Date: ………………………………………………………………………………………………………………………………………………
(*) Delete as appropriate.